Delivery & Returns

At First Hugs, we're committed to delivering your products in a timely and efficient manner. Our shipping and delivery policy is designed to provide you with a smooth and hassle-free shopping experience.

Processing Times

Order Processing: All orders are processed within 3 business days (Monday-Friday), excluding holidays. Once your order is processed, you will receive a confirmation email with your shipping details and tracking number.

Shipping Times

UK Orders: Shipping times for orders within the UK typically range from 5 to 10 days following order processing. We strive to ensure that your items arrive in a timely manner, but please note that delivery times may vary due to factors beyond our control, such as postal service delays.

Hassle-Free Returns

We want you to love every product you buy from First Hugs, but we understand that sometimes a product may not be what you expected. That's why we offer hassle-free returns:

Return Eligibility: You can reach out to us within 30 days of receiving your item to initiate a return.

How to Return: To request a refund, simply send us a picture of the item you wish to return, along with your order number. Our support team will guide you through the process and cover your return shipping costs.

Refund Process: Once we receive your returned item and verify its condition, your refund will be processed. The full refund should be with you within 10 business days.

If you have any questions regarding your order, shipping, or returns, please contact our Customer Support team. We are here to assist you and ensure that your experience with First Hugs is as delightful as our products.

Thank you for choosing First Hugs — where every moment with your little one becomes a cherished memory.